The world has become very focused on quality of recent times. Local produce is available everywhere and there is a real push on recycling and giving back to the community. How come that the success of these initiatives does not translate into better customer service?…
Tag Archives: service
Frontseat hospitality
A couple of years ago I spent a week at a clients site in a town in the Midlands of the UK. Day one, I got off my train and jumped in a cab to get to the site. The driver was friendly, helped me with my luggage and gave me a few tips for my stay in town.…
Q. How long is a piece of dirty string?
A. Just long enough to hang you.
Attention to detail is the key to being a leader in hospitality. The devil is in the detail but you are in Hell if you fail to follow up. If you cannot see the most obvious of small things, you need to win with the big stuff, or you are doomed to critical feedback.…