There is a perception that good food needs to be served in a prim and proper manner, almost with the warmth in the room removed and n expectation of maximum nervousness from the poor diners. Real hospitality is about making the show seemless, friendly and vibrant.…
Tag Archives: customer service
Customer Service – The 4A approach
I like to think of myself as easy going, sometimes even described as a nice person. There are few things that really bother me, apart from … dishonesty and laziness. I can forgive some degree of incompetence, a bad day, minor rudeness but never something that is done to brush away or trivialise a situation.…