The world has become very focused on quality of recent times. Local produce is available everywhere and there is a real push on recycling and giving back to the community. How come that the success of these initiatives does not translate into better customer service?…
Tag Archives: customer
Frontseat hospitality
A couple of years ago I spent a week at a clients site in a town in the Midlands of the UK. Day one, I got off my train and jumped in a cab to get to the site. The driver was friendly, helped me with my luggage and gave me a few tips for my stay in town.…